Aquascape Matala Filter Mat PondSweep
You may return most new, unopened items within 14 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued an in-store credit for the amount of your original purchase. In-store credits do not have expiration date and can be used both online and in-store.
Keep in mind that the original shipping cost is nonrefundable.
If you need to return an item, simply email us at firstname.lastname@example.org.
We can ship to virtually any address in Canada, but we cannot ship t P/O box. Please make sure you have your full address listed during the checkout
Majority of the items offered on our website are subject to our free shipping policy. Free shipping is applicable to all of the order over $200 CAD, except the oversized items.
Orders under $200 CAD threshold are subject to the flat shipping fee. The flat fee can differ by geographical location.
Shipping costs for the oversized items are calculated during checkout based on weight, dimensions and destination of the items in the order.