Aquascape UltraKlean Replacement Parts

Information
Shipping & Return
Customer Reviews

#95053	#95054	Aquascape UltraKlean 2000/3500 Pressure Filter 14W/28W (G2)
#95030	#95031	UltraKlean 2000/3500 Pressure Filter 14W/28W HO UV Bulb G2;
#95078	#95079	UltraKlean 2000/3500 Pressure Filter Quartz Sleeve G2;
#95056	#95057	UltraKlean 2000/3500 Pressure Filter Electronic Control Board & Ballast Kit G2;
#95081	#95082	UltraKlean 2000/3500 Pressure Filter Cannister Kit G2;
#95055		UltraKlean BioBalls (qty 250);
#95102		UltraKlean 2000/3500 Pressure Filter Replacement Clip Kit;
#95103		UltraKlean 2000/3500 Pressure Filter Replacement Valve Kit;
#95104	#95105	UltraKlean 2000/3500 Pressure Filter Upgrade Kit - Includes Clip Kit, Ballast, and Valve Kit;
#95083		UltraKlean 2000/3500 Pressure Filter Replacement Fitting Kit
#88040		UltraKlean Discharge Shutoff Valve Kit
#95080		UltraKlean Pressure Filter 2000/3500 O-Ring Kit

Photo of Aquascape UltraKlean Replacement Parts - Aquascape Canada

Shipping Policy

All of the Aquascape items are manufactured and/or stained to order and are considered Special Order

Most of the Aquascape items are shipped within 1-2 days. Some exceptions apply. To get an accurate lead time estimate for any particular item, please feel free to contact customer service at sales@aquascapecanada.ca.

All of the items weighing over 150 lbs (or greater than 20 cu.ft.) are shipped via residential truck delivery service. The trucking company will deliver your order, securely packed on a wooden pallet, curbside or to your driveway.

Please inspect the items received and note any damages on the delivery documents provided by the delivery driver. If you have discovered damage to your item(s) upon opening the shipment, please let us know immediately, as the carrier might not take responsibility for the damages after 24-48 hours from the drop off time.

For more details, please refer to our full Shipping Policy: https://aquascapecanada.ca/policies/shipping-policy.

Return Policy

If you wish to return your order in full or in part after it has been delivered, please notify customer support at sales@aquascapecanada.ca within 14 calendar days from the order delivery date.

Please be advised, if you wish to return your order after you have received it, you are liable for both original and return shipping-related costs, as well as a credit card processing fee (3% on the refund amount).

If we cut the item to the size or otherwise customize for your order, we, unfortunately, cannot offer a return/cancellation/refund for such items. These items include, but are not limited to EPDM liner, underlayment, pipe, tubing, wire, aggregates, custom cut sheer descents, items with custom finish or color.

For more details, please refer to our full Shipping Policy: https://aquascapecanada.ca/policies/refund-policy.

If your Item arrives damaged/defective or you are not satisfied with your order, please contact our sales team at sales@aquascapecanada.ca as soon as possible.

Poor performance

Not happy at all that this part required replacement already...

UV Lense

Great customer service.

Ultra Klean 3500 Ballast kit

I purchased a ballast kit for the UltraKlean 3500 filter canister. It was obviously a used part that I received. It worked for 5 minutes then stopped working. I have sent 2 emails inquiring how to return it for a new part. I have had no response. My husband has spoken to Chris who asked for pictures of the part. These were sent and still no response.The box it was packaged in looked like has been sitting on a shelf for months. The cord was loosely coiled in the box and did not have a twist tie on it and their was no packaging around the part. It was wrapped in bubble wrap and brown paper. To say I am very disappointed in the customer service is an understatement. I am hoping someone will get back to me soon to advise how I can return it and get a new part.